Thank you for purchasing our products at shiokcollection.com by Shiok Collection Sdn Bhd.
In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will also not be eligible for a refund.
Shiok Collection will also not be responsible if your shipment is lost during the return transit. After we receive your item, our team of professionals will inspect it and process your refund. Once we have checked and confirm the goods/products, customer will received their refund in the form of store credit within 7 days working days after the confirmation.
Please return your purchase to the following address:
Shiok Collection Sdn Bhd
110/119 JALAN PEATILING KUALA LUMPUR
Please contact us at [email protected] or 03-2031 3881 / 03-20729881 if you have any questions or doubts.