Your satisfaction is our first priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. But, in the event you received a faulty item, simply follow the instructions below.
1. Please email us at [email protected] within 3 days from the date of purchase (in-store) or within 3 days of receiving the product (s) you ordered from Shiok Collection Online.
2. NO REFUND. Only Exchange.
3. Customer can request for an exchange with any of the items available only with same value or higher.
4. Customer needs to send a picture of the faulty items. Upon receiving the item, inspection will be made.
Returns for exchange are only accepted under the following circumstances:
● All sales are final.
● No cash refund on any defective items. We will do exchange only.
● No refund on issue for example on situations: change of mind or just don't like the item. But, we are willing to help on you on exchange.
● Product(s) sold at marked down prices due to defect(s) cannot be returned or exchange.
● Customers can return damaged / wrong / faulty items within 3 days of receipt date for a refund of that item. Any lateness will not be entertained.
● Store Purchase: Return within 3 days from the date of purchase of the product(s).
● Online Purchase: Return within 3 days of receiving the product(s) ordered from the Shiok Collection online webstore (shiokcollection.com.my)
● In all cases, the items returned must be in their original condition with original product packaging, price tags and labels. The goods will be inspected once received.
● The goods are customer’s responsibility until they have reached our warehouse for exchanged. Please ensure to package your exchanged items properly in order to avoid damages. This include the boxes, packaging and tags. Shiok Collection Sdn Bhd is not responsible for any items that are returned with damage.
● All shipping charges are to be borne by the sender.
● Shiok Collection Sdn Bhd will not be responsible on missing parcel during the exchange process.
● Shiok Collection Sdn Bhd reserves the right to reject requests for returns and/or exchange.
● Shiok Collection Sdn Bhd reserves the right for final decision.
● Shiok Collection Sdn Bhd reserves the right to amend this policy at any time without prior notice.